DIVERSITY and INTERPERSONAL SKILLS

Today’s diverse workplace and customer environments require of us all to possess skills and abilities over and above our technical qualifications and competencies. We are also expected to deal comfortably, confidently, competently and effectively with whomever we interact with in the diverse and increasingly diversifying workforce, customer bases, business partners and society. On this programme you will learn to enhance personal empowerment, professional effectiveness, career advancement, and organisational success through understanding the essence and value of differences and by overcoming internalized barriers to diversity. Also understand how much we are all products of the environments that produced the people that we have become. Understanding, valuing, respecting, managing and living of diversity is as much about you as it is about others. Therefore, develop this solid foundation to human relations and personal effectiveness for success in today and tomorrow’s diverse world.

This two (2) day experiential workshop is targeted at all employees and individuals.

All employees and individual members of the public

Learning Outcomes
• Understand and appreciate your own and other people’s uniqueness
• Understand the impact of socialisation on work behaviours
• Learn to overcome internalised barriers towards differences
• Build on diversity for personal and professional growth
• Strengthen your interpersonal skills for better team work and effective customer service

Course Outline
Day 1
Session 1:  Creating a conducive learning environment and context for diversity
Session 2:  Understanding Differences and the Impact of Socialisation on Work Behaviours
Day 2
Session 1:  Understanding and Dealing with Diversity Dynamics in the Workplace
Session 2:  Explaining Observable Behaviours and Realities

Training Delivery Method
U-shape, experiential learning facilitation, assessments, videos, case studies, small & large group discussions

Duration of Course
Two (2) Days

Course Leader(s)
Two (2) Diverse Facilitators

Number of Delegates
Minimum = 15

Maximum = 25